Ticket Triage & Routing Agent
Reads, tags, prioritises and routes every support ticket the moment it arrives.
Free quote · No obligation · 120-minute response
About This Service
Classifies every incoming ticket by topic, urgency and sentiment, detects VIP or at-risk customers, drafts a suggested reply for the agent, and routes the ticket to the right team — cutting first-response times and keeping SLAs green.
Results you can expect
- Faster first response
- SLAs met consistently
- Agents focus on solving, not sorting
Works with
Zendesk · Freshdesk · ServiceNow · Jira Service Management · Salesforce Service Cloud · Slack / Teams
Channels
Back-office (works inside your helpdesk)
How it's delivered
Managed (Agent-as-a-Service): we build, host, monitor and improve the agent for a monthly fee. Build & own: we build it in your environment and hand over the code. Typical go-live: about 7 working days. Every agent includes human-handover rules, guardrails and a performance dashboard.
Need more than one? Combine it with other agents or pick a ready-made bundle at /ai-agents.
What's Included
Have Questions?
Our team is ready to discuss your project and provide a custom quote.
Talk to Our Team